Amid the increasing public health concerns with regards to the Coronavirus (COVID-19), I want you to know that the safety of our customers and colleagues is of paramount importance to every member on our team.
Like you, we have been monitoring and getting ready for what was expected to be a worsening situation. Today, the World Health Organization declared the disease a global pandemic.
Despite what other measures we may need to undertake as a community in the coming days, weeks, and months, the basic principles to protect ourselves from infection remain the same. To this end, we have relied on the best practices the Centers For Disease Control (CDC) recommends to mitigate the risks of propagation.
In light of that, I would like to share with you what we are doing as your automotive service center to ensure we continue to operate whilst ensuring high safety standards and gain your confidence that your and our safety and health are top of mind with everyone on our team.
YOUR INTERACTION AT THE FRONT COUNTER
Starting with our door handles our front counter, and our sitting area, we sanitize them every hour using sanitizing wipes.
As you arrive at our counter, you will be greeted by our friendly smiling staff as usual, minus the usual handshake. But we’re ok with the now universally accepted “elbow” shake!
When you hand our staff your vehicle’s keys, they might wipe your keys using an alcohol wipe. We hope you will not take offense to that.
You will also find at your disposal on the counter our friendly Mr. Purell. Feel free to give him a squeeze!
And if you prefer, we invite you to peruse our restrooms where you can thoroughly wash your hands.
PROTECTING YOU AND OUR STAFF WHILE WORKING ON YOUR VEHICLE
All parties that work on your car follow a strict safety and sanitizing procedure while they work on your car, from the time you drop off to the time you pick-up.
This includes, among other steps:
- Wearing gloves whilst working on your car
- At the end of the service, wiping down your steering wheel, all door handles (in and out), gear shift knob, rear view mirror
- At time of pickup, wiping down your keys in your presence when you pick up your vehicle
- Our staff is trained in applying this safety and sanitizing protocol on every vehicle we work on, with multiple daily reminders, starting with our pre-open morning meetings.
COMPLIMENTARY PICK-UP AND DELIVERY
In the event you prefer to avoid coming yourself to drop-off and pickup your vehicle, and your vehicle needs servicing, please know that we do offer a complimentary pickup and delivery service.
2 options are available to you: one involving exchanging a loaner car for your, another simply picking up your car. Please call us so we can make the best option determination based on your servicing needs.
Whichever option we recommend, know that our drivers are trained on ensuring a clean and sanitized transaction.
WE VALUE YOUR TRUST
You have come to trust us to keep your vehicle safe and reliable.
While we are automotive experts, we both know the same can not be said about our medical expertise. That is why we sought the advice of medical experts in putting together our response to the Coronavirus (COVAD 19) to ensure a maximum of safety and sanitization while working on your vehicle, and give you the confidence you need to trust us to provide you with the continued high quality service you’ve come to expect from us.
As usual, we are just a phone call, text message or email away should you have any questions.
We look forward to hearing from you.