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4

Haven't been here b4

1

Abysmal customer service, clearly focused on charging as much as possible while providing sub-par service. Understaffed, probably due to low morale. This is the worst service station.

Chad, We looked into our database, and we can not find any record of you coming in for any service at any time in the last 20+ years under that name. If you did come in under a different name, I would appreciate the opportunity to be able to reach out to you to get more information about your visit. I look forward to hearing back from you. Best regards, Karim

- Winkler Automotive
5

I have been coming here for oil change and tire rotation so far. I love how they provide you with a check list and if something is not right, they take pictures to show you. The pricing is very reasonable (I have called other mechanics to compare prices for simple maintenance). This all together shows me honesty which I really appreciate. They won't force you to do anything and will discuss and respect your decision. The staff is very nice and will give you updates in person (if you're waiting) and through texts. Even though it takes me about 20 min to get to them, I will highly recommend them and keep coming back because of the wonderful service they provide. They even have a deal where 4th oil change is free which is a nice bonus.

5

To find a good / great auto service center is a major search task when one moves into a new area. Decided to give Winkler a go based on the online reviews and did not regret it a bit. Dino is courteous, welcoming and friendly. Things are explained upfront and communication is thorough - via phone, text or email. Their oil change program is good - 4th one is on them after the first 3. The prices are reasonably good compared to the area they serve and the work is top notch and honest - which is important in this field of work. Be sure to make an prior appointment as their might be a wait because they are busy because their work is good, and happy customers keep coming back to them.

5

Had a great experience! Dino was great! They emailed me a diagnostic analysis with pictures of my car on lift . They even have Rentals so I didn't have to miss work !!

Thank you, Aimee! Glad you enjoyed everything we have to offer. And so glad you enjoyed one of our 6 complimentary loaners. See you next time!

- Winkler Automotive
3

My first time visiting. Their work is ok but customer service and employee communication is bad. I asked for a 100% synthetic oil change and the guy went on break and told his coworker synthetic blend instead so they have me the regular oil change. Their computer system was down— it happens, no problems— and told me they would email me the receipt. It’s been a week and I have yet to receive it yet I did receive a “review us” email.

Hello Mr Choi, Hello, Mr. Choi, I’m very sorry to hear that your first time experience wasn’t satisfactory. I see we did accommodate when you called us for a last minute oil change on Friday. Despite adequate protections, there was a very strong power surge Friday morning that affected many businesses in Gaithersburg. Unfortunately, our server's UPS didn't do so well, and our server was disabled. We were working all weekend to repair it and it was up and running by Monday. We had many receipts we had to email and send to our customers on Monday and I see that yours was sent that Monday afternoon as well. We aren’t open on the weekends so that was the earliest we could send it given the situation. As for the communication, a full synthetic oil change was recommended based on the type of vehicle you drive. It was our understanding you stated you do not drive the vehicle much and never use Full synthetic oil in your vehicle. You stated you do the rotation on your vehicle twice a year so using a lesser grade oil makes more sense since you change your oil twice a year and don’t reach the mileage of a full synthetic. Also the synthetic blend was circled with pen in front of you for the synthetic blend price. The “Review us” is automated after every service thus why it was sent so quickly. We always try and advise and give our customers a great experience and apologize the situation wasn’t what you expected. Unforeseen circumstances do happen that are out of our hands from time to time. If there are any concern we always strive to make it right. Thank you

- Winkler Automotive
5

I have an older dodge ram, and parts are difficult to come by. Dino was persistent with his supplier, managed to get the part. As difficult as it was he made the process as smooth as possible, keeping me informed at every stage.

5

Outstanding service and warm hospitality

Thank you Frank! Always a pleasure!

- Winkler Automotive
5

I went in for a repair. I got the truck back turned out I had multiple issues. They worked with me and I got my truck back A1 shape. I highly recommend them.

Thank you Terry! Glad it all worked out for you!

- Winkler Automotive
5

I found these guys on Google. I took my first car there. Excellent service! That prompted me to take my second there and had the same great service from Jin. The text message updates of the progress of tour vehicle are awesome too. Definitely recommend these guys.

Thank you! Glad we could make you discover what automotive service should be like in the 21st century! See you on your next visit!

- Winkler Automotive
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