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3

My first time visiting. Their work is ok but customer service and employee communication is bad. I asked for a 100% synthetic oil change and the guy went on break and told his coworker synthetic blend instead so they have me the regular oil change. Their computer system was down— it happens, no problems— and told me they would email me the receipt. It’s been a week and I have yet to receive it yet I did receive a “review us” email.

Hello Mr Choi, Hello, Mr. Choi, I’m very sorry to hear that your first time experience wasn’t satisfactory. I see we did accommodate when you called us for a last minute oil change on Friday. Despite adequate protections, there was a very strong power surge Friday morning that affected many businesses in Gaithersburg. Unfortunately, our server's UPS didn't do so well, and our server was disabled. We were working all weekend to repair it and it was up and running by Monday. We had many receipts we had to email and send to our customers on Monday and I see that yours was sent that Monday afternoon as well. We aren’t open on the weekends so that was the earliest we could send it given the situation. As for the communication, a full synthetic oil change was recommended based on the type of vehicle you drive. It was our understanding you stated you do not drive the vehicle much and never use Full synthetic oil in your vehicle. You stated you do the rotation on your vehicle twice a year so using a lesser grade oil makes more sense since you change your oil twice a year and don’t reach the mileage of a full synthetic. Also the synthetic blend was circled with pen in front of you for the synthetic blend price. The “Review us” is automated after every service thus why it was sent so quickly. We always try and advise and give our customers a great experience and apologize the situation wasn’t what you expected. Unforeseen circumstances do happen that are out of our hands from time to time. If there are any concern we always strive to make it right. Thank you

- Winkler Automotive
5

I have an older dodge ram, and parts are difficult to come by. Dino was persistent with his supplier, managed to get the part. As difficult as it was he made the process as smooth as possible, keeping me informed at every stage.

5

Outstanding service and warm hospitality

Thank you Frank! Always a pleasure!

- Winkler Automotive
5

I went in for a repair. I got the truck back turned out I had multiple issues. They worked with me and I got my truck back A1 shape. I highly recommend them.

Thank you Terry! Glad it all worked out for you!

- Winkler Automotive
5

I found these guys on Google. I took my first car there. Excellent service! That prompted me to take my second there and had the same great service from Jin. The text message updates of the progress of tour vehicle are awesome too. Definitely recommend these guys.

Thank you! Glad we could make you discover what automotive service should be like in the 21st century! See you on your next visit!

- Winkler Automotive
5

I like doing business with honest people and I believe staff at Winkler are honest people. The air conditioning compressor went out on my Toyota Avalon and I thank Winkler caught and fixed it in time so it wouldn’t cause more damage on the electrical system.

Hello Ting, We are glad we could fix your issue and get you back to driving and staying cool!

- Winkler Automotive
5

Winkler automotive always provides great service at a reasonable price. With a very friendly staff and knowledgeable technicians, I actually don't mind going to the garage!

Well thank you, Patricia! You are welcome anytime!

- Winkler Automotive
5

Had mom’s rarely driven 15 year old car serviced here. They were straightforward, honest, pleasant to deal with. Clean and airy waiting area is a bonus!

Thanks for your visit and giving us a try, Jennifer!

- Winkler Automotive
5

Great job.

Thanks!

- Winkler Automotive
5

Fast, professional, and reasonably priced. Went in for a flat tire and was out in 30 minutes. Nice lounge area with WiFi, was able to get some work done while I waited.

Thanks for thinking of us! We hope to see you in the future for your other vehicle service needs!

- Winkler Automotive
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