While the team at Winkler was very professional and courteous the time estimate did not come close to reality. I understand that unforeseen problems arise while servicing a vehicle however being keep abreast of these developments would have been appreciated. I am very satisfied with the work performed and the candor of the mechanics. I would recommend Winkler to others looking for a service location.

I am a long- time Winklers client. My experience for this service has continued the high level of performance. The email showing the problems and explaining it is great. The professional and care are much appreciated.

I use to always compare the pain of going to the auto shop with the pain and anxiety of going to the dentists. But no more. Winkler Automotive is one of the best kept secrets in Gaithersburg. From the front desk to the guys in the bay you’re met with courtesy and professionalism.

First time taking my car to Winkler automotive. The employees and technicians were very nice and knowledgeable. They did the oil change and diagnosed the car for other needed repairs and recommendations.

Was able to make an appointment easily and in a timely manner. Customer service was the best! Most importantly they did a great job fixing my car!

Winkler always takes care of my truck. My latest visit went well, good work that was completed within the estimated amount.

Staff here is very friendly and professional. They keep you updated on the progress of your repair via text and email. I really liked the email with detailed descriptions and pictures of anything they were fixing. They also provided recommendations for other things that might need to be looked at but no pressure to force you into paying more money for extra work or anything like that. Fair prices and honest, I’ll be coming here for now on whenever I need anything done on my truck!

My car had been giving off a metal scraping noise every now and then and one day i must've driven over something uneven because then the sound was constant, and I noticed the undercarriage dragging underneath. I did a google search and found winkler automotive, stopped by, and within 5min they had my car in the back, and after another 5, were able to determine and give me estimates of what needed to be ordered and repaired. Miraculously, the parts were in stock and able to ship to them the same day, and they could have my car ready in a few hours. They even had a courtesy shuttle to drive me back home and picked me up when it was ready. I never once felt they spoke down to me, nor tried to up-sell, nor intimidate. They also sent live text updates on the status of my car. Awesome 5-star service. Jin, an associate there, was the one who helped me out, and I would definitely recommend him/winkler’s to friends and family who need car services. It’s easy to locate, very clean and modern, and they have a small waiting area/coffee bar.

Friendly and helpful staff dedicated to full customer service. Great!

I just found my new go-to service center!! The efficiency, care and most importantly, the honesty, exhibited by Jin and the whole Winkler team were exceptional. I will only go to Winkler from now on. I highly recommend them to anyone and everyone who is looking for honest, reliable and reasonably priced car service.