Winkler is run by professionals who separate their consultation service from their repair service. They have enough confidence in their business model & delivery of excellence, they can afford to give you advice and let you walk away and take the repair to a competitor. That's how it feels to me when you interact with them at the counter. There is no pressure to do anything today or to have it done by them (because they have your vehicle in the shop and up on the lift). There is never any pressure...which alone is sufficient to recommend their service. At every routine oil-change, my dealership's "service advisers" always push me to do more repair & maintenance services, everything is almost always necessary. It's like unless I spend a good $500 to $1k each time, I can't leave in peace. I suspect they are either financially incentivized like commissioned salesmen or have a quota to meet. It's never like that at Winkler. They do the same diagnostics & inspection (with digital photos sent to your phone), list the items needing immediate attention for safety and others that warrant attention in the near future, and go over them with you but respect that you are an intelligent human being capable of making R&M decision based on the info & expert advice they provide and your circumstances, whether finance, schedule or tolerance for risk. With a free loaner (without legal paper work to indemnify them from every possible risk), Winkler has a business model that is customer-centric and professional ethics that is above reproach, they are such a fresh air in the auto-mechanic space. I have lived in the area since 1990 and finding a trust-worthy competent mechanic has always a real challenge until I chanced upon Winkler this year. Just try it yourself for a <$30 oil change & check-up, you will thank me for my recommendation.

Karim, Jin, and the rest of the staff at Winkler did a phenomenal job of taking care of my truck and myself. I had to have some exhaust work done and not only did do a great job with that, they also took care of my front brakes that were wearing pretty thin. They took the time to make sure everything looked good and sounded good. They stayed in communication with me throughout the process and I would highly recommend their shop and services to anyone looking for a reputable garage that does top notch work.

This is a really great place for your car! The mechanic who took care of my car is fantastic and I am happy my car is working again!

Great attention to detail. Got photos of my car, with possible issues very quickly. It helped me decide on which repairs to make.

Good communication and explanations from Service technician who reviewed with mewhat was needed to be done. Received a "vehicle condition report" by text which showed what was needed vs. recommended. Charges were reviewed. My car was ready when it was promised. Overall a very positive experience.

I dropped off my car the night before for an oil change and safety inspection (being new to the Maryland area). I was contacted first thing in the morning to confirm the work needed. Shortly after, I received an e-mail with a report, containing images of problems and a description of work needed. I also received a phone call from Jin, who provided a thorough explanation of the issues, an estimate for the work to be performed, and potential issues that could arise. I fully expected the work to take a day or two, based on previous experience at other auto repair locations when having similar repairs done - but the work was completed that afternoon. The pricing was reasonable, but the fact that work was performed the same day, limiting the amount of labor hours charged and having my vehicle back to me in tip-top shape was the major value here. Jin was incredibly informative and friendly. We'll be taking our second car to them for the safety inspection next and I fully expect that we'll receive the same high quality service. Being new to the area, its nice to know that we've found an honest, reliable auto repair service that we hope to rely on in the future.

I have been using Winklers for years. Thay always go above and beyond the definition of custom service. I have a 2004 Chevrolet trailblazer with over 140.000 miles , and it's never been in better or capable hands. It's hard to find a repair shop and employees that you can completely trust and feel comfortable with , I have. Thank you again Winklers .

Service was great from start to finish. The service manager installed the windshield wipers himself. Would gladly recommend them to everyone.

Always professional, always helpful, always prompt.

Winkler is fantastic. They are my go-to auto center and I wouldn't trust my car with anyone else. They are quick, efficient, and their frequent deals and promotions always save me money. Also, the staff is wonderful! Always courteous, helpful, and truly skilled. I've been a loyal customer for years now and plan to continue!