Winkler is run by professionals who separate their consultation service from their repair service. They have enough confidence in their business model & delivery of excellence, they can afford to give you advice and let you walk away and take the repair to a competitor. That's how it feels to me when you interact with them at the counter. There is no pressure to do anything today or to have it done by them (because they have your vehicle in the shop and up on the lift). There is never any pressure...which alone is sufficient to recommend their service. At every routine oil-change, my dealership's "service advisers" always push me to do more repair & maintenance services, everything is almost always necessary. It's like unless I spend a good $500 to $1k each time, I can't leave in peace. I suspect they are either financially incentivized like commissioned salesmen or have a quota to meet. It's never like that at Winkler. They do the same diagnostics & inspection (with digital photos sent to your phone), list the items needing immediate attention for safety and others that warrant attention in the near future, and go over them with you but respect that you are an intelligent human being capable of making R&M decision based on the info & expert advice they provide and your circumstances, whether finance, schedule or tolerance for risk. With a free loaner (without legal paper work to indemnify them from every possible risk), Winkler has a business model that is customer-centric and professional ethics that is above reproach, they are such a fresh air in the auto-mechanic space. I have lived in the area since 1990 and finding a trust-worthy competent mechanic has always a real challenge until I chanced upon Winkler this year. Just try it yourself for a <$30 oil change & check-up, you will thank me for my recommendation.
Wow Tony!! I must say that you have perfectly summarized what we stand for. As you know, I used to be on the other side of the counter as a customer of automotive services. Since I took ownership 3 years ago, being able to say that "I know firsthand what it's like to be in your shoes" actually has teeth. Our goal is not only to make the service experience enjoyable and convenient, it is also to be the most relevant one you can have. As you have seen, we do this by leveraging technology at both the front and back of the shop, to provide you with the transparency that you have come to appreciate. And because we embrace technology, we are also able to provide all high-tech services today's cars require. Thank you again, Tony. It sincerely warms our heart to see that you get what we are trying to achieve - a uniquely great automotive service experience. Very sincerely, Karim
- Winkler Automotive