Thank you Cara for your wonderful review. While many shops and dealers out there still advocate a 3000-mile oil change, we have decided instead to rely on science and data to make our decision to establish our oil change intervals at 5000 miles for conventional oil and 7500 miles for synthetic. The reason behind our decision is two-fold: advance in oil technology, and the environment. Today's oils are much more resilient than they were 10 years ago, with some oil manufacturers claiming 10,000 miles between oil changes. Some car manufacturers have even started to recommend 10,000 mile oil changes. But there is a very improtant caveat to keep in mind: these claims are based on tests conducted on engines running in optimal conditions. Unfortunately, driving conditions in the Washington DC ara are rarely optimal - stop-&-go traffic is more the norm, and these conditions mean that engines usually run hotter than optimal, because the cooling system, which does require air flow through the radiator, is not occuring as designed most of the time. This extra heat degrades the additives added to oils to protect engines from wear and tear. Another degrading factor for oils is humidity in the air, which over time will contribute to oil degradation. We have replaced in the last few years many engines on newer cars whose manufacturer claimed the larger mileage intervals between oil changes. Clearly the jury is still out on this one. So we dont advocate going as high as 7500 miles on conventional and 10000 on synthetic as oil and car manufacturers would lead you to believe (read the fine print...). Another reason why I belive the oil change intervals need to be raised from the old 3000 and 5000 standards is because of the environmental strain it causes. An average driver in the US drives about 12000 miles/ year. At 3000 miles oil change interval, you need 4 oil changes. At 5000 miles oil change interval, you need 2. Now it may not seem much, but think on a larger scale: each time, on average 5 new quarts of oil are needed for an oil change. Now multiply that by the millions of cars out there. Indeed going from 4 to 2 means a lot of new oil can stay in the ground a little longer, which mother nature would thank us for! We found that a safe interval would be 5000 miles for conventional oils and 7500 miles for synthetic oils. Thanks again for choosing us to service your vehicle. Sincerely, Karim.

Thank you so much for your glowing endorsement. IT means a lot to the entire team here! See you on your next service! Sincerely, Karim

Michael, I am very sorry to read that. I know I had commented on another similar review you had placed for your same visit, which you took down since. So I will re-iterate what I had written. Clearly we did not conduct the oil change on your car as we would normally do. Although we have a very clear procedure to follow, including communications with the front office to ensure incidents as such are known before you pick up your vehicle, this was a case where there was a communication breakdown. Since then, we've used your unfortunate experience to train further in our shop, especially on the importance of ensuring the lines of communications that are called-for in our procedures are always applied. I know I have offered you a complimentary full engine cleaning for your troubles, and I had hope you would give me a chance to do right my you. Again, my sincerest apologies and hope we could regain your trust somehow. Sincerely, Karim

Thank you Walter!

Glad you had a good experience. Thanks for your visit and placing your trust in us.

Thank you, John!

Wow Tony!! I must say that you have perfectly summarized what we stand for. As you know, I used to be on the other side of the counter as a customer of automotive services. Since I took ownership 3 years ago, being able to say that "I know firsthand what it's like to be in your shoes" actually has teeth. Our goal is not only to make the service experience enjoyable and convenient, it is also to be the most relevant one you can have. As you have seen, we do this by leveraging technology at both the front and back of the shop, to provide you with the transparency that you have come to appreciate. And because we embrace technology, we are also able to provide all high-tech services today's cars require. Thank you again, Tony. It sincerely warms our heart to see that you get what we are trying to achieve - a uniquely great automotive service experience. Very sincerely, Karim

Thank you Scott! We'll see you soon!

Thank you, Maria!