I dropped off my car the night before for an oil change and safety inspection (being new to the Maryland area). I was contacted first thing in the morning to confirm the work needed. Shortly after, I received an e-mail with a report, containing images of problems and a description of work needed. I also received a phone call from Jin, who provided a thorough explanation of the issues, an estimate for the work to be performed, and potential issues that could arise. I fully expected the work to take a day or two, based on previous experience at other auto repair locations when having similar repairs done - but the work was completed that afternoon. The pricing was reasonable, but the fact that work was performed the same day, limiting the amount of labor hours charged and having my vehicle back to me in tip-top shape was the major value here. Jin was incredibly informative and friendly. We'll be taking our second car to them for the safety inspection next and I fully expect that we'll receive the same high quality service. Being new to the area, its nice to know that we've found an honest, reliable auto repair service that we hope to rely on in the future.
Thank you Casey for taking the time to write such a nice review. The team really appreciates this. We are quite fond of our Digital Courtesy Inspection (DCI), complimentary with any visit at the shop. Thanks again for trusting us and placing your vehicles in our care. Sincerely, Karim
- Winkler Automotive