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5

I dropped off my car the night before for an oil change and safety inspection (being new to the Maryland area). I was contacted first thing in the morning to confirm the work needed. Shortly after, I received an e-mail with a report, containing images of problems and a description of work needed. I also received a phone call from Jin, who provided a thorough explanation of the issues, an estimate for the work to be performed, and potential issues that could arise. I fully expected the work to take a day or two, based on previous experience at other auto repair locations when having similar repairs done - but the work was completed that afternoon. The pricing was reasonable, but the fact that work was performed the same day, limiting the amount of labor hours charged and having my vehicle back to me in tip-top shape was the major value here. Jin was incredibly informative and friendly. We'll be taking our second car to them for the safety inspection next and I fully expect that we'll receive the same high quality service. Being new to the area, its nice to know that we've found an honest, reliable auto repair service that we hope to rely on in the future.

Thank you Casey for taking the time to write such a nice review. The team really appreciates this. We are quite fond of our Digital Courtesy Inspection (DCI), complimentary with any visit at the shop. Thanks again for trusting us and placing your vehicles in our care. Sincerely, Karim

- Winkler Automotive
5

I have been using Winklers for years. Thay always go above and beyond the definition of custom service. I have a 2004 Chevrolet trailblazer with over 140.000 miles , and it's never been in better or capable hands. It's hard to find a repair shop and employees that you can completely trust and feel comfortable with , I have. Thank you again Winklers .

5

Service was great from start to finish. The service manager installed the windshield wipers himself. Would gladly recommend them to everyone.

5

Always professional, always helpful, always prompt.

5

Winkler is fantastic. They are my go-to auto center and I wouldn't trust my car with anyone else. They are quick, efficient, and their frequent deals and promotions always save me money. Also, the staff is wonderful! Always courteous, helpful, and truly skilled. I've been a loyal customer for years now and plan to continue!

Hello Lauren, Thank you so much for your review, your trust and loyalty! And thank you for the opportunity to continue to earn them in the future! Sincerely, Karim

- Winkler Automotive
5

Dino is great to work with. Dropped a driveshaft on my Jeep going to work and was able find one and have it back to me that afternoon. Great job!

Phil, It was a genuine pleasure helping you out, especially with something as unforeseen as what happened to your Jeep. See you on your next service! Best regards, Karim

- Winkler Automotive
5

Winkler is fantastic. They are my go-to auto center and I wouldn't trust my car with anyone else. They are quick, efficient, and their frequent deals and promotions always save me money. Also, the staff is wonderful! Always courteous, helpful, and truly skilled. I've been a loyal customer for years now and plan to continue!

5

This team is FANTASTIC!! So much better than area dealers. They are responsive, professional, kind, and provide excellent customer service. I needed a MD state inspection quickly due to a death in the family the day after purchasing a vehicle in another state. They were able to squeeze me in and get the job done quicker than anticipated. Thank you Winkler Automotive for a terrific experience!

Hello Melissa, Thank you for your review - means a lot to the team! We would have preferred to meet you under different circumstances, and so I am glad we could be of help during such trying times. And remember, appointment or not, you are welcome anytime for service!

- Winkler Automotive
1

Service is high end, but bruh they are expensive asf!!!!!!!! Literally!!!!!!. Last time coming here. They r always trying to find unnecessary problems and throw in some auto jargon to justify their prices but a quick Google look up and calling another mechanic reveals the hole in their scheme. Very disappointed in them.

Dennis, I am sincerely sorry that you had a bad experience with us, as this is truly not how we operate. I pride myself on the fact that since I took over this establishment 3 years ago, I provide transparency in everything we do and recommend to our customers. I personally train my front staff to make sure that the jargon is out and we can communicate using plain English. It would seem we need more training on that front. Thank you for your honest feedback. I'll reach out to you to get more feedback. Sincerely, Karim

- Winkler Automotive
4

I discovered Winkler Automotive through the MVA's certified Emission Repair shops. After performing research on various repair shops, I chose Winkler as my first choice. I chose them for their professionalism, cleanliness, and that they offered a loaner. Previously, I took my vehicle to dealership because it was convenient and it was where I originally purchased the vehicle. I had a reoccurring check engine light on that the dealership was unable to fix yet Winkler fixed it! They also repaired my headlight and foglight that the dealership said they fixed but they didn't. They also impressed me with their inspection of my vehicle and sent me a report via text and email of the status of my vehicle. They sent photos of items that required immediate attention. The photos help explain why the repairs need to done. The repair cost is similar to a dealership, but Winkler has earned my business for their professionalism, integrity, and they fixed my vehicle. I may have to travel a little further, but I don't have time to worry about whether my vehicle is repaired correctly. I will definitely return as needed.

Hello Bill! Thank you for giving us a try! The team and I are very happy to read that you had such a positive experience! We really strive to make your experience unique by providing you with the amenities and professionalism you encountered! We hope you felt you received great value nor choosing us. Thank you for taking the time to write your review about your experience with us! Sincerely, Karim

- Winkler Automotive
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