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5

Great people to work with now under new ownership. They are working hard to earn your business, hard to find an honest mechanic, Winkler's should be at the top of your list for your complex auto repairs.

Thank you so much for your glowing endorsement. IT means a lot to the entire team here! See you on your next service! Sincerely, Karim

- Winkler Automotive
1

They poured oil all over the engine during an oil change, now my car stinks of burnt oil. As customers we shouldn't have to get oil on hands cleaning up their mess. It's like a waitress handing you a plate and telling you the food is in the kitchen and make sure you clean up afterwards. Then pay me on your way out. I'm glad I didn't have them do my brakes.

Michael, I am very sorry to read that. I know I had commented on another similar review you had placed for your same visit, which you took down since. So I will re-iterate what I had written. Clearly we did not conduct the oil change on your car as we would normally do. Although we have a very clear procedure to follow, including communications with the front office to ensure incidents as such are known before you pick up your vehicle, this was a case where there was a communication breakdown. Since then, we've used your unfortunate experience to train further in our shop, especially on the importance of ensuring the lines of communications that are called-for in our procedures are always applied. I know I have offered you a complimentary full engine cleaning for your troubles, and I had hope you would give me a chance to do right my you. Again, my sincerest apologies and hope we could regain your trust somehow. Sincerely, Karim

- Winkler Automotive
5

Excellent services, fast and reasonable priced guys! Needless to say, Winkler will be taking care of my car from now on. Thank you guys!

Thank you Walter!

- Winkler Automotive
5

Very good and attentive service, thanks to Dino I will be back!! Thank you!

Glad you had a good experience. Thanks for your visit and placing your trust in us.

- Winkler Automotive
5

First time here for oil change on an Odyssey, easy scheduling, responsive and friendly follow-up. Polite, professional service, reasonable prices and waiting time. Will definitely return.

Thank you, John!

- Winkler Automotive
5

Winkler is run by professionals who separate their consultation service from their repair service. They have enough confidence in their business model & delivery of excellence, they can afford to give you advice and let you walk away and take the repair to a competitor. That's how it feels to me when you interact with them at the counter. There is no pressure to do anything today or to have it done by them (because they have your vehicle in the shop and up on the lift). There is never any pressure...which alone is sufficient to recommend their service. At every routine oil-change, my dealership's "service advisers" always push me to do more repair & maintenance services, everything is almost always necessary. It's like unless I spend a good $500 to $1k each time, I can't leave in peace. I suspect they are either financially incentivized like commissioned salesmen or have a quota to meet. It's never like that at Winkler. They do the same diagnostics & inspection (with digital photos sent to your phone), list the items needing immediate attention for safety and others that warrant attention in the near future, and go over them with you but respect that you are an intelligent human being capable of making R&M decision based on the info & expert advice they provide and your circumstances, whether finance, schedule or tolerance for risk. With a free loaner (without legal paper work to indemnify them from every possible risk), Winkler has a business model that is customer-centric and professional ethics that is above reproach, they are such a fresh air in the auto-mechanic space. I have lived in the area since 1990 and finding a trust-worthy competent mechanic has always a real challenge until I chanced upon Winkler this year. Just try it yourself for a <$30 oil change & check-up, you will thank me for my recommendation.

Wow Tony!! I must say that you have perfectly summarized what we stand for. As you know, I used to be on the other side of the counter as a customer of automotive services. Since I took ownership 3 years ago, being able to say that "I know firsthand what it's like to be in your shoes" actually has teeth. Our goal is not only to make the service experience enjoyable and convenient, it is also to be the most relevant one you can have. As you have seen, we do this by leveraging technology at both the front and back of the shop, to provide you with the transparency that you have come to appreciate. And because we embrace technology, we are also able to provide all high-tech services today's cars require. Thank you again, Tony. It sincerely warms our heart to see that you get what we are trying to achieve - a uniquely great automotive service experience. Very sincerely, Karim

- Winkler Automotive
5

Karim, Jin, and the rest of the staff at Winkler did a phenomenal job of taking care of my truck and myself. I had to have some exhaust work done and not only did do a great job with that, they also took care of my front brakes that were wearing pretty thin. They took the time to make sure everything looked good and sounded good. They stayed in communication with me throughout the process and I would highly recommend their shop and services to anyone looking for a reputable garage that does top notch work.

Thank you Scott! We'll see you soon!

- Winkler Automotive
5

This is a really great place for your car! The mechanic who took care of my car is fantastic and I am happy my car is working again!

Thank you, Maria!

- Winkler Automotive
5

Great attention to detail. Got photos of my car, with possible issues very quickly. It helped me decide on which repairs to make.

Thanks!

- Winkler Automotive
5

Good communication and explanations from Service technician who reviewed with mewhat was needed to be done. Received a "vehicle condition report" by text which showed what was needed vs. recommended. Charges were reviewed. My car was ready when it was promised. Overall a very positive experience.

Thank you Lynne! So glad you like our vehicle condition report, or as we like to call it here, our Digital Courtesy Inspection - DCI, complimentary with all your visits at the shop, including oil changes. See you on your next oil change! Sincerely, Karim

- Winkler Automotive
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