The people here are so friendly! While I was there, an old man walked in, and they knew his name. They patiently listened to what he was saying, which was a little confusing, and worked it out without any damage to the gentleman's ego.In addition, the loaner car they provided was a lifesaver. My husband and I both drive a great deal for work, so being down a car is not an option, but renting one is expensive.Winkler also keeps you updated with emails and/or texts to know when your car is looked at, what is wrong, when it is being worked on, and when it is finished. Love the real-time updates.